Note: This applies if an invoice has been partially cashed and the difference will be canceled because it will not be paid.

STEP 1

Go to Invoices -> click the View button. Check if the invoice has registered payments, in this case you can’t storno the invoice. To storno the invoice,  delete the payment first.

STEP 2

Go to Actions> select Create partial credit note. The value of the services /expenses will be manually edited.

STEP 3

Click Save so that the total invoice recalculates according to the changes made.

STEP 4

Validate the modified invoice, the system will automatically add a payment with the initial value of the invoice. Edit the payment and its value is changed by the total amount of the invoice, so that the value in “Due Amount” remains “0”.

STEP 5

Go to the initial invoice (with positive value) and edit the payment added by the system automatically  at the time of the storno and change the amount with the canceled value. Additionally, a new payment is made in the value of the amount that is not canceled. So, the sum of the two payments  must equal the invoice value, and the "Due Amount" remains “0”.